Refund Policy
The original, legible, cash register receipt must be presented and the merchandise must be in saleable condition for all refunds or exchanges.

Refunds for purchases made by check are subject to a minimum waiting period of 15 days. Credit refunds will be credited to original account.

Exchanges may be made on products that are in saleable condition if the item is still in stock.

Defective merchandise will be replaced within 30 days from the date of purchase if the item is still in stock. After 30 days, defective merchandise must be returned to the manufacturer.

Books may be returned for a full refund within 5 days from date of purchase with original receipt. Textbooks purchased during fee payment and the first two weeks of a semester (one week during summer school) may also be returned for a full refund during the first two weeks of classes. No refunds will be granted on textbooks during the two weeks of classes prior to Stop Day or during Finals Week.

General Merchandise may be returned for a refund within 30 days from the date of purchase with original receipt.

Computers, software, calculators, electronic products, DVD's, CD's, video tape or other recorded media may be returned with original receipt within 7 days from the date of purchase if packaging is unopened, intact and in new condition.

Non-Returnable
Cliff's Notes, test study guides, custom published material, special order and sale books.
Books displaying signs of wear.
Merchandise that has been worn, cut, altered or laundered.
Special occasion greeting cards and/or products after the event has passed.
Consumable items or health and beauty aids where packaging displays signs of being tampered with or having been opened.
Clearance items, magazines and photographic film.

FORMS OF PAYMENT
Beak 'Em Bucks (accepted in-store only, not available for online purchases)
Cash, Personal Checks or KU Card Bank Stripe. We also accept Visa, MasterCard and American Express on our site.
Checks accepted for the amount of purchase only.
Identification required for all check and charge purchases.
Two party checks are not accepted except for financial aid checks.

KANSAS OPEN RECORDS ACT
For information concerning the Kansas Open Records Act and University of Kansas policies please visit http://www.provost.ku.edu/policy/open_records_act/