Covid-19 Updates




Updated 5/15/2020


Summer Operations and Shipping Information



The Bookstore, located in the Kansas Union will not be opening to the public until August. We will continue online operations throughout the summer on a limited basis. Most of the staff will be working Monday through Thursday, limited hours, so please expect shipping delays. Shipping will only occur Monday - Thursday. We will resume curbside pickup from the Kansas Union on Tuesday, May 19. Please be sure to check your shipping confirmation for details.

The KU Med Store will be opening on May 18th with limited hours of Monday through Thursday 10am - 3pm. Please be advised, the building is not open to the public. You must have card access to get into the building. Please call the store directly at (913)588-2548.

Uniquely KU at 6th and Wakarusa will be open for business on May 26th. We will resume normal operating hours of 10am - 7pm. There will be a limit of 5 customers in the store at a time, unless all part of the same family.




Updated 4/17/2020

Operations



With the newest Kansas "Stay at Home" orders, we don't anticipate opening stores until after May 15. We are processing web orders daily to get Regalia out to our graduates and getting everything to students for the Summer Term. We continue to offer free shipping on all textbooks and apparel and gift purchases. Please expect short delays as we are working limited hours daily. Please email jayhawks@ku.edu for any questions during this time.




Updated 4/3/2020

Commencement



With the cancellation/postponement of ceremonies, if you would like to cancel any existing order, or return purchase please email jayhawks@ku.edu. We will accept returns through the end of April on any purchases made before March 24. We will be shipping out any existing orders mid-April. We will still have these items to purchase throughout the whole summer.




Updated 3/24/2020

Operations


Dear Jayhawk Fans,

As the Coronavirus situation has grown, we are temporarily closing all store locations effective on Tuesday, March 24. The health and safety of our customers and our staff are our top priority.

The KU Bookstore has supported the KU Community since 1946 and we will be back to take care of all of your needs. Please see below some areas and how we will be taking care of things in the interim.

This is uncharted territory for us all, but we are committed to making decisions that are best for our store associates, customers, and communities. We are here for you, and we believe the best way to get through this is together.

Stay healthy and Rock Chalk,

Jen O'Connor, KU Bookstore Director




Returns and Exchanges:



We are asking for customers to please hold on to any returns or exchanges until we re-open for business as we are unable to accept packages at this time. If you would like our customer service team to contact you, please email jayhawks@ku.edu with your order details. We will have staff limited hours, so please expect delays in a response. We apologize for the inconvenience.





Shipping & Customer Service:



Shipping of online orders will resume once we are re-open for business with the exception of textbooks. If you have any questions about your order, please email us at jayhawks@ku.edu with your order details. Any open orders, may be cancelled at any time. Once we have re-opened, we will get orders out as quickly as possible.






Textbooks


With classes going on-line starting March 24rd and our closure, we will be filling textbook orders. Please expected a little bit of delay as we will have limited staff to fulfill. Please choose to have these orders shipped via UPS Ground. We will be shipping for free.

Textbook Rentals



We are still developing a plan but should have an update next week on options for returning.



Free Digital Course Materials


Some books are available free of charge through some of our vendors/publishers. Please check the following sites to see if your book is available through one of these sites:

VitalSource – https://bookshelf.vitalsource.com

RedShelf – https://www.about.redshelf.com/redshelfresponds

Cengage - https://www.cengage.com/covid-19-support/




Technology



For Department Orders for Apple products for FITC and KUMC, please email Jason Coleman at jasonac@ku.edu for quotes and support. We are still accepting and processing these orders as they are received.