Fall 2019 Textbook returns only allowed through Monday, September 16th. 

 

 


Refunds & Exchanges

Click here for pricing and general information

KU Gear & Gifts may be returned/exchanged in original condition with original receipt.

Graduation Regalia may be exchanged for another size, but may not be returned.


The original, legible cash register receipt/packing slip must be presented. If you have lost your packing slip, please print your order-fulfillment email or contact
jayhawks@ku.edu.

 

Refunds will be credited to the original form of payment.

 

Defective merchandise will be replaced up to 30 days from purchase, if the item is in stock.


All non-Clearance Tech Shop items (computers, software, calculators, electronic products and accessories) may be returned with the original, legible cash register receipt/packing slip seven days from the date of purchase if packaging is unopened, intact and in new condition. 

 


Refunds/exchanges may be processed in-store or shipped back to us at:

KU Bookstore
Attn. E-Commerce Dept.
1301 Jayhawk Blvd.
Lawrence, KS 66045


The following items are ineligible for Return: 

Test study guides, custom-published material, special-order books, magazines and Clearance books.
Books purchased New that display signs of wear.
Clothing that has been worn, cut, altered or washed.
Special occasion greeting cards and/or products after the event has passed.
Consumable items or health and beauty aids in packaging that displays signs of having been tampered with or opened.
Clearance items.

Have a question?  Please contact us at jayhawks@ku.edu

Loading...