Ordering & Shipping
We are working limited hours with limited staff. Shipping times may be delayed.
Instore pickup will resume with Curbside Service on Tuesday, May 19. Hours for pickup will be Monday - Thursday from 10am - 3pm.
Please allow 2-3 business days for products to arrive at location for pick-up. Pick-up will resume on May 26th.
Please allow 2-3 business days for products to arrive at location for pick-up. Pick-up will resume on May 18th. Please note, the building that the store is located in is closed to the public. Must be staff or student of the Medical Center to enter the building.
Shipping & Delivery
Applies to Ground Shipping in continental 48 states only.
Applies to Orders of KU Apparel and Gifts.
Unless otherwise noted, does not apply to textbooks, electronics, regalia, diploma frames or drop ship items.
All shipping to US Military locations outside the U.S. will be shipped via USPS for a flat fee of $12.35.
All shipping outside of the U.S. will be shipped via USPS for a flat fee of $50.00.
Textbook Orders are filled 1-2 weeks prior to the first day of class to ensure full selection of textbooks have arrived in store.
Textbook orders fulfilled on or before the first day of class must be picked up within the first 2 weeks of class.
Textbook orders placed after the first day of class must be picked up within two weeks of fulfillment. Orders not picked up in time will be returned to stock, minus a 20% restocking fee. Course Packs and other non-returnable items remain non-returnable and will not be refunded.
Shipping and delivery times exclude weekends and Holidays. KU Bookstore ships business days only.
In-stock orders placed by 12:00pm CDT, will ship same day.
Orders placed after 12:00pm CDT, will ship next business day.
During high volume times, before classes begin, the Holidays, and March Madness, we will do our best to get orders out in the order they are received, but ship times may be delayed.
We do not ship to P.O. Boxes.
Shipping fee for Gift Cards and Drop Ship items will be adjusted a t time of billing.
We will make every effort to notify customer via phone or email of any shipping delays.
Ground Shipping Rates
|Order Total||Ground Shipping||2 Day Air||Overnight|
|$.01 - $20.00||$6.95||$16.95||$26.95|
|$20.01 - $50.00||$7.95||$17.95||$27.95|
|$50.01 - $100.00||$8.95||$18.95||$28.95|
|$100.01 - $500.00||$9.95||$19.95||$29.95|
|Over - $500.00||$10.95||$20.95||$30.95|